About the position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: 401(k) plan with employer matching Access to a recreation and fitness facility Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive \$1000 per calendar year Summary SRP is recruiting for a Solution Center/Help Desk Student Intern. The student intern will work daily scheduled hours based on the department's needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum. The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. Customer service experience is a plus. Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.

Responsibilities

• Provide phone/chat assistance to internal SRP clients with varying degrees of technical knowledge
• Provide excellent customer service demonstrating patience while effectively dealing with client problems
• Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation.

Requirements

• A high school diploma, GED, or equivalent is required.
• Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify.
• College level coursework (100 or higher) from an accredited institution is preferred.
• All candidates must be legally authorized to work in the United States.
• Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

Nice-to-haves

• Customer service experience is a plus.
• Familiarity with many of the following: Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange Microsoft 365 (MS365) applications Windows Operating Systems: Windows 10 Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet Desktop hardware, including the ability to problem-solve hardware component issues Laptop hardware, including wireless Smartphones, Android and iPhones
• Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive \$1000 per calendar year