JFK Wheelchair Lead Agent F/T

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<h2>Job Description</h2><div>Job Description<div><div><div><i></i> General information </div></div><div><div><div><div> Job Title </div><div> JFK Wheelchair Lead Agent F/T </div></div><div><div> Date </div><div> Thursday, August 7, 2025 </div></div><div><div> City </div><div> Jamaica </div></div><div><div> State </div><div> New York </div></div><div><div> Base Pay Rate: </div><div> $ 22.50 </div></div><div><div> Full/Part Time </div><div> Full Time </div></div><div><div> Exempt or Non-Exempt Position </div><div> Non-Exempt </div></div><div><div> Shift </div><div> A.M. shift, Overnight shift, P.M. shift </div></div></div></div><div><div> Requirements and Description </div></div><div><div><div><div><div><p>N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.</p><p><strong>AS PER MANAGER\'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.</strong></p><p><br /></p><p>Essential Functions:</p><ul><li>Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.</li><li>The Lead Agent position is a working, supervisory position and as such, Lead Agents perform wheelchair duties as follows:</li><li>Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.</li><li>Carefully lifts special needs passengers up/downstairs of aircraft and in/out of wheelchairs in a safe manner.</li><li>Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.</li><li>Assists special needs passengers in transporting and claiming personal belongings and baggage.</li><li>Reads the airport monitors to check arriving and departing information and sets up gate staffing in partnership with the dispatcher for incoming passengers who need special assistance.</li><li>Greets and escorts special needs passengers in a friendly and courteous manner.</li><li>Uses Avtech system to report pick-up and drop-off of special needs passengers.</li><li>Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.</li><li>Gathers wheelchairs in the concourse and returns them to the staging area for usage.</li><li>Establishes good working relationships with our client Delta Air Lines, inc, personnel</li><li>All other duties as assigned</li></ul><p></p><p><strong>Basic Qualifications </strong></p><ul><li>One plus year of relevant experience, with customer service in addition to supervisory experience.</li><li>Must be a local (in-state) resident. </li><li>Valid State ID. </li><li>Successfully pass pre-employment screening and background check.</li><li>Must be at least 18 years of age. </li><li>Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. </li><li>Must complete ramp and SIDA training to obtain airport authority identification security. </li></ul><ul><li>Prior experience necessary working in a fast-paced environment under time constraints. </li><li>Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.</li><li>Must be open minded and ready to work as part of a detail-oriented team. </li></ul><ul><li>Excellent customer service skills. </li><li>Strong work ethic. </li><li>Ability to work in a team-oriented environment. </li><li>Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. </li><li>Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. </li><li>Able to communicate information and instructions verbally and/or via radio equipment. </li><li>Able to communicate effectively in a professional manner. </li><li>Able to work quickly and efficiently to meet tight time restrictions. </li><li>Must have flexible availability.</li></ul><p></p><p><strong>Benefits</strong></p><ul><li>Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines</li><li>Competitive pay with daily access to earned wages</li><li>Paid holidays and paid time off</li><li>401k company match upon eligibility</li></ul><p></p><p>Legal</p><p>ERMC is an Equal Opportunity Employer.</p></div></div></div></div></div></div></div>

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