<p>The Zaxbys Support Center is looking for an <strong>Operations Consultant </strong>to join the Field Operations team. The Operations Consultant is an experienced field operator responsible for driving measurable performance improvements across a portfolio of up to 60 restaurant locations. Reporting to the Field Operations Manager, the OC builds on a strong foundation of brand execution to take on responsibilities including leading cross-functional projects and deepening franchisee accountability through sustained influence and documented results. This role requires a track record of consistently meeting brand metrics, strong P&L command, and the leadership presence to coach both operators and peers. A critical responsibility for this position will be opening new markets and working closely with the Field Operations Team to onboard new franchisees to the brand.</p><p><br></p><p><em><br>As we continue to grow, our strategies have set us up for success to be the top offering</em></p><p><em> in Chicken Fingerz, Boneless Wings and Zalads. We’d love to have you as part of our team</em></p><p><br></p><p>!<br>This position is field-based in th<strong>e Maryland are</strong>a and requires up to 75% trave</p><p><br></p><p>l.<br>Benefits Inclu</p><ul><li>de:Medical, Dental and Vision insura</li><li>nceCompany-paid Disability, Critical Illness, and Basic Life insura</li><li>nce401K participation with Company ma</li><li>tch50% off meal discount at company-owned locati</li><li>onsParental Le</li><li>aveChild Care Assista</li><li>nceEducation Assistance Prog</li><li>ramPTO and 9 Company Holidays + 2 Floating Holid</li></ul><p><br></p><p><strong><u>ays<br>ESSENTIAL JOB FUNCT</u></strong></p><p><em>IONSEssential duties may include but are not limited to the follow</em></p><ul><li>ing:Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up; execute all company-wide initiatives as directed by the Field Operations Manager with increased independ</li><li>enceVisit each restaurant in the assigned portfolio a minimum of once per quarter; proactively increase visit frequency and intensity for chronic underperformers based on data-driven prioritiza</li><li>tionPrepare for every store visit and meeting by reviewing current performance metrics, scorecard trends, and root-cause analysis relative to each location; arrive with a clear action ag</li><li>endaProtect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; monitor brand compliance trends across the portfolio and escalate patterns or systemic issues to the Field Operations Man</li><li>agerDocument store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visits with clear accountability checkpo</li><li>intsMaintain a detailed rolling 30-day calendar of all work-related visits and field activi</li><li>tiesLead or co-lead special projects and company-wide initiative rollouts as assigned by the Field Operations Manager; deliver results consistently on time and to stan</li><li>dardDrive franchisee accountability through structured follow-up cadences, documented commitments, and consistent measurement of brand initiative adoption rates; meet or exceed adoption rate targets across the portf</li><li>olioDeliver timely, targeted feedback to licensees grounded in data and operational expertise; partner with franchisees to set and achieve measurable performance tar</li><li>getsCollaborate proactively with cross-functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT in a lead capacity on shared initiat</li><li>ivesDemonstrate brand values and culture and represent the organization as a credible, high-performing field leader at company events, regional meetings, and franchisee fo</li></ul><p><br></p><p><strong><u>rums<br>KEY COMPETE</u></strong></p><ul><li>NCIESConsistently meets or exceeds 70% of required brand metrics; applies root-cause analysis to drive targeted improv</li><li>ementProven experience opening new markets and onboarding new franchisees to the </li><li>brandStrong command of P&L interpretation, financial forecasting, and business performance ana</li><li>lysisCommunicates performance insights effectively at all organizational levels - from crew to franchisee to corporate leade</li><li>rshipApplied knowledge of QSR industry standards across operations, marketing, finance, and leade</li><li>rshipDemonstrated negotiation, persuasion, and accountability-building skills with franchisee par</li><li>tnersAbility to manage multiple concurrent projects and deliver results consistently under competing prior</li><li>itiesStrong public speaking and presentation skills; confident in franchisee and leadership f</li><li>orumsDemonstrated leadership skills with measurable influence on field performance out</li><li>comesMust attain and maintain ServSafe certific</li><li>ationWorking knowledge of applicable state and federal workplace health and safety regula</li></ul><p><br></p><p><strong><u>tions<br>EDUCATION AND EXPERIENCE GUID</u></strong></p><ul><li><u>ELINESEdu</u>cation: Bachelor’s degree in Business/Management or related field; OR equivalent combination of education and expe</li><li><u>rienceExpe</u>rience: 3+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role, in multi-restaurant setting, and/or above-store management pre</li></ul><p><br></p><p><em>ferred<br>Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or loc</em></p><p><br></p>al law.