Patient Access Specialist- Specialty RX - REMOTE

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About the position

The Patient Access Specialist supports patients referred to Option Care Health to receive Specialty Infusion Services by coordinating referrals, intake documentation, and cross-functional communication to ensure a seamless transition into care. This role partners closely with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy while delivering a consistent, high-quality experience for patients and referral partners.

Responsibilities

  • Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
  • Creates, communicates and obtains all required documentation for new referrals.
  • Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
  • Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
  • Assist Supervisor and Manager with special assignments as needed.

Requirements

  • High school diploma or equivalent is required.
  • Minimum of two years of experience in related experience required.
  • Ability to multi-task and support numerous referrals/priorities at one time.
  • Ability to work in a fast past environment.
  • Must be detail-oriented and have a high degree of quality focus.
  • High degree of customer service skills required.
  • Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.

Nice-to-haves

  • Previous healthcare/medical billing experience preferred.
  • May perform other duties as assigned

Benefits

  • Medical, Dental, & Vision Insurance
  • Paid Time off
  • Bonding Time Off
  • 401K Retirement Savings Plan with Company Match
  • HSA Company Match
  • Flexible Spending Accounts
  • Tuition Reimbursement
  • myFlexPay
  • Family Support
  • Mental Health Services
  • Company Paid Life Insurance
  • Award/Recognition Programs
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