VICIdial Dialer Manager – Full-Time (Remote)

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Are you a hands-on VICIdial expert who can set up campaigns, manage leads, optimize dialer settings, and troubleshoot complex call center systems? We’re looking for a Dialer Manager to take full ownership of our dialer operations and help drive maximum efficiency.

Salary based on experience

Work remotely from anywhere

Only apply if you have real VICIdial experience. Agents without dialer admin experience will not be considered.

If you live and breathe VICIdial, understand dialer analytics, and know how to optimize campaigns for peak performance, this is your chance to make an impact.

Key ResponsibilitiesDialer Management

Configure, manage, and optimize VICIdial campaigns, lead lists, dial levels, call pacing, routing rules, filters, and time zone settings

Monitor real-time dialer activity including agent performance, call queues, and system metrics

Ensure smooth call flow and efficient dialing operations

Monitoring & Reporting

Generate and analyze daily dialer reports (agent performance, lead penetration, campaign performance)

Provide summarized reports and insights to management and team leaders

Identify performance trends and recommend improvements to optimize campaigns and dialing efficiency

Troubleshooting & Technical Support

Troubleshoot dialer issues including call delivery problems, routing errors, VoIP connectivity issues, and agent login problems

Quickly resolve system alerts or operational disruptions

Maintenance & Compliance

Maintain dialer uptime and system stability

Perform regular system checks, updates, and maintenance

Ensure compliance with telemarketing regulations and internal policies

Agent Support

Assist agents and supervisors with login issues, routing questions, and dialer usage

Provide basic guidance or training on system features when needed

Requirements

Hands-on experience managing VICIdial dialer systems (required)

Experience configuring campaigns, dial levels, call pacing, routing, and lead lists

Experience generating and analyzing dialer performance reports

Strong troubleshooting and problem-solving skills

Understanding of call center operations and KPIs

Ability to work independently in a remote environment

Preferred Qualifications

Experience with Asterisk or VoIP systems

Basic Linux server knowledge

Experience working with lead management and call center reporting

Job Details

Job Type: Part-Time (with opportunity to transition to Full-Time)

Work Location: Remote

Compensation: Salary based on experience

Job Type: Full-time

Benefits:

Pay raise

Work from home

Application Question(s):

Which of the following VICIdial settings have you actively configured? (Select all that apply)

Dial levels / call pacing

Campaign routing rules / filters

Lead list management / recycling

Time zone settings / drop call prevention

None of the above

Scenario / Troubleshooting:

An agent reports they are not receiving calls in their VICIdial queue. Describe step by step how you would troubleshoot and resolve the issue.

Dialer Operation Scale:

What is the largest dialer operation (number of agents or campaigns) you have managed?

Experience:

VICIdial experience (campaigns, dialer)?: 2 years (Required)

Work Location: Remote

Job Type: Full-time

Pay: Php500.00 - Php600.00 per hour

Benefits:

  • Work from home

Work Location: Remote

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