Salesforce Administrator, Tier 1 Support-REMOTE anywhere in U.S.

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Chargent, the leading payments application on the Salesforce AppExchange, is looking to expand its customer support team, with an employee who will be focused on troubleshooting customer configuration issues, helping to onboard customers, and taking escalations from frontline support. Be part of the core team and help shape how support and service are delivered at one of the top 25 best reviewed apps on the Salesforce AppExchange. Gain deep experience with Salesforce CRM and the payments industry. Work from home! Chargent was released on the AppExchange in October 2008, acquired by AppFrontier LLC in September 2012, and has been growing rapidly since then. We are headquartered in San Francisco but our team is distributed and most of us work from home in SanFrancisco California, Lansing Michigan, Columbus Ohio, Las Vegas Nevada, and Minsk Belarus. Responsibilities • Troubleshoot customer configuration issues in Salesforce • Make recommendations for different architectures and options customers might consider for different use cases • Primary responsibility for answering escalations from front line support • Interface with Tier 3 support and engineering as needed • Identify problems with customer adoption and develop intervention techniques using resources across the whole team Requirements-Must haves! • 2+ years experience as a Salesforce CRM System Administrator • 1+ years experience in technical support or customer service • Salesforce Trailhead Badges • Strong English verbal and writing skills • Ability to see things from a customer’s perspective, be empathetic and provide great service • Ability to prioritize, multi-task, and perform effectively under pressure Nice to Haves! • Experience with the payment processing industry • Experience with Accounting and Billing systems Work-Life Balance Benefits • 100% Remote work from home • One-time home office improvement stipend • Cell phone reimbursement • Home Internet reimbursement • Competitive Benefits Package Apply To this Job Company : Appfrontier Salary : 60K–80K a year  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...